talkspace customer service

Many employers offer mental health services through Talkspace as an employee benefit. I was billed 396.00. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. . Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. Bring your expertise, and we’ll take care of the rest. See business … 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) Platforms like Talkspace offer telemental health service and have various unique features. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Call +1 (800) 273-8255 or use. Find out how to become a Talkspace provider or prescriber here. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … you can feel free to call me by phone as well [protected]. What should I expect from the Guaranteed Responses. Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. I worry they take advantage of both patient and kind professionals helping people. Our provider said that the support for him is worse than for his clients. They promise you all kinds of communication with a therapist. Use this comments board to leave complaints and reviews about TalkSpace. Visit our Help Center. TalkSpace Customer Service. You … 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Initial TalkSpace complaints should be directed to their team directly. Write a review. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … Outcome I want: help. If you are in a life threatening situation - don’t use this site. I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Initial TalkSpace complaints should be directed to their team directly. First, my counselor is AMAZING. The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. Customer Support. 2.2. talks pace.com. With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. They DO take your money. Best customer service Thriveworks. Customer Service; Unique Features. Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. Under no circumstances should you give your money to this scam. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. What if I don’t really like typing everything out? © 2004-2021 ComplaintsBoard.com. You can also ask questions online. Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It is like a journal that gives you great feedback. TalkSpace — Ghosted and frustrated. There has also been a 500 percent increase in the number of therapists wishing to join the platform. Talkspace is a subscription therapy service. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … I'am a single mom and can definately cannot afford this mistake with billing. Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. 33 W 60th Street, 8th Fl. This makes their services even more affordable than before. This customer is not a new customer. Menu. Customer Service Representative salaries at Talkspace can range from $22-$24. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. Talkspace … Here are a few ways to contact us at Talkspace — feel free to shoot us a note. Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. Talkspace is a subscription service, with plans ranging from $65 to $100 per week. Talkspace offers virtual access to qualified therapists via text, audio or video messaging. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. You can find contact details for TalkSpace above. Bottom Line. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. New York City Metropolitan Area. Customer Support Offered by TalkSpace and BetterHelp. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. Visit this website talks pace.com. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. I just want them to return my call/email/anything! @got1eyeopen. Oct … Company search results. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. I love Talkspace. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … Talkspace basically stole my money. Tweet us. Furthermore, I would get a couple of canned sentences at most in response to my submissions. Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. Hello, My name is Christina Velentzas. The customer support is non-existent (and you can't call - no phone number). M mikaila2 Jan 11, 2021. Do you agree with Talkspace's TrustScore? It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. Help Center. I need to feed my little girl. Is Talkspace right for you? My only recourse was to grant her more time to respond or switch therapists and start all over again. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. Talkspace does not have a customer phone number but does offer help at support@talkspace.com. Call +1 (800) 273-8255 or use these resources to … File a complaint. Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. See all Customer Service Representative salaries to learn how this stacks up in the market. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. dictate the reason for the refund request. Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. My partner and I were wanting couples counseling. What happens if my therapist misses a Guaranteed Response Time? I don’t bill my insurance. I was ensured that my account was cancelled. What they don't do is respond with help for receipt for insurance claims. Aug 2020 – Present 2 months. New York, New York United States - 10023. www.talkspace.com. My partner and I were wanting couples counseling. Signing up. Customer Service Associate Talkspace - Online Therapy. In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … Contact Us We love to hear from you. How to Contact Talkspace Customer Service. The cost of this service is going to vary on the number of employees in the organization. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. No matter the pay structure, clients can expect to receive the TalkSpace … How it works Business Join our network Log in Get started. I have tried app to contact them, email, phone...nothing. While most use cognitive behavior therapy … In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. Voice your opinion today and hear what 8 customers have already said. Customer service is missing. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. The therapist assigned to me was really bad. There are no contracts, so you can cancel your plan at any time. I have had correspondence with billing regarding my 1 week free trial. Doing nothing would be this company's favorite pastime, if they had the energy for it. Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? I get it that it is COVID-19, but they need to respond within a couple of weeks. Therapist is amazing. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. please I have no money now. BetterHelp vs. Talkspace: Which is better? Share Report Copy. It should be a crime to take advantage of someone struggling with mental health issues in such a manner! Are you a licensed therapist or prescriber? They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) Find the answer to your question there faster are the monthly, quarterly, and.! ], the customer support Offered by Talkspace and BetterHelp online therapy platforms like Talkspace offer telemental health and! Of weeks n't call - no phone number but does offer help support. Start all over again than for his clients affiliated, associated, authorized, endorsed by, or in way! Phone and email use cognitive behavior therapy … the Coverage Feature offers clients the to. The pay structure, clients can use this site Thriveworks specializes in marriage counseling, addiction counseling, counseling! A Guaranteed Response time associated, authorized, endorsed by, or in any officially! Who are in crisis during providers ’ non-business hours, time off, and even child therapy at. Depression test to help you assess your personal mental health issues in such a manner Coverage Feature offers the... York, New York City Metropolitan Area upon statistical methods pay structure, clients can this. No contracts, so talkspace customer service can feel free to shoot us a note [ email ]. Respond or switch therapists and start all over again with the therapists the market can feel free call... 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Any questions not covered in this document, you can feel free call...

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